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Why I cannot send message to other members?

How many times a day can I send e-mail to other members?

If I applied to "Looking for Penpal", does everyone can know my email address?

Will bbsa PENPALS sell my email address to third parties or send unwilling mail?

How long my profile will be posted?

I registered wrong profile information. How can I modify?

I forgot my password. How can I make it reissued?

Why no body answers to my posting?

What is the flow of other members to reply to my posting?

I sent message to other member, but there is no reply. What happened?

All the content of replied message will be screened by PENPALS?

I got an unpleasant message. What should I do?

How can I remove my account?

There is no question same as mine in FAQ. What should I do?

Why I cannot send message to other members?
The followings are required for sending message to other members.
a) Register (if you are new member) or log in (if you are existing member).
b) Accept cookies of browser.
If you don't accept cookies, system cannot recognize your user information and cannot proceed to go to next page even you logged in.
Therefore, you cannot send message to other members.

How many times per day, can I send message to other members?
Sending message to other members is limited to 5 times per day to prevent spam As we restrict based on IP address, you might able to send message less than 5 times if you share computer with others.

If I applied to "Looking for Penpal", does everyone can know my email address?
No. Your email address is not exposed to everyone. People can see only if you write your email address in your message (write your e-mail address in the message is prohibited in our terms and conditions). The person who received your message can know your e-mail address.

Will bbsa PENPALS sell my email address to third parties or send unwilling mail?
No, we never send sell your email address to third parties nor send you junk mail.
Only when you receive message from other member, it will be sent out to you through us.

How long my profile will be posted?
Your profile will not be deleted and exist on our website.
If the number of the member increase, we may limit the period of exposure in future.

I registered wrong profile information. How can I modify?
You can modify your profile whenever you logged in. Click "MY PROFILE" from the search engine TOP, edit information, and then click "Modify Member" to update information.

I forgot my password. How can I make it reissued?
Click "Lost Password". Enter the e-mail address you used for registration, and click "send password". The new password will be sent to your e-mail address.

Why no body answers to my posting?
You may have received messages in your "junk mail" folder if you use free e-mail, such as Hotmail, Yahoo, etc.

What is the flow of other members to reply to my posting?
Message will be automatically send out to your e-mail account through our mail server.
The message is delivered in the sender's e-mail address, the sender will receive your message if you just reply to the e-mail.

I sent message to other member, but there is no reply. What happened?
The reason can be; the member you sent message may already have enough number of penpals, or your message was blocked by his/her spam filter.
As we activate a new account by confirming e-mail address, it cannot be because the e-mail address is incorrect.

All the content of replied message will be screened by PENPALS?
No. Messages are sent to you automatically.
Please note that there is a possibility that received message may contain unpleasant lines.
It is recommended to check the profile of the sender in advance before you reply.

I got an unpleasant message. What should I do?
Please do not reply to the member and ignore. They do not know your email address at this stage. If you keep receiving those e-mail, please inform us. We will judge and may delete this member’s account if necessary, and will open this person's user information to raise attention.

How can I remove my account?
Currently, each user cannot remove account by her/himself.
If you wish to remove, please contact us from here and inform us your user's name, passward and note your intention to remove your account.
We will remove as soon as possible.

There is no question same as mine in FAQ. What should I do?
Please send us inquiry if you have other questions.

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